Introduction
At CVWritings, customer satisfaction is our top priority. We strive to provide the highest quality services. However, if you are not completely satisfied with your purchase, we are here to help. This refund policy outlines the conditions under which we will offer refunds and the process for requesting a refund.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 14 days of the purchase date.
- The service provided did not meet the agreed-upon standards or specifications.
- You must provide a detailed explanation of the reasons for your dissatisfaction and any supporting evidence.
Non-Refundable Services
Certain services are non-refundable, including:
- Customized CV writing or editing services that have been approved by you.
- Any additional services that have been fully rendered as per the agreed-upon terms.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [Your Email Address] with your refund request. Include your order number, the date of purchase, and a detailed explanation of why you are requesting a refund.
- Review: Our customer service team will review your request and respond within 7 business days.
- Resolution: If your refund request is approved, we will process your refund within 10 business days. The refund will be issued to the original method of payment used during the purchase.
Partial Refunds
In certain situations, only partial refunds may be granted. These include:
- Services that have been partially completed at the time of the refund request.
- Situations where a significant amount of work has already been done but there is a justifiable reason for partial dissatisfaction.
Refunds for Late or Missing Services
If you have not received your service within the agreed timeframe, please contact us immediately. We will investigate the issue and, if applicable, provide a full or partial refund depending on the circumstances.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
We are committed to providing excellent customer service and will do our best to resolve any issues to your satisfaction.
Thank you for choosing CVWritings. We appreciate your business and aim to meet your expectations.